The Health Information Helpline is HMRI’s flagship program. It provides free health information round-the-clock to the citizens of Andhra Pradesh through 104 Advice and Assam through 104 Sarathi. Launched in February 2007 in Andhra Pradesh, 104 Advice has grown from a four-seat call center that responded to 200 calls per day to a robust, complex operation with around 400 seats that respond to 40,000 calls per day. 104 Sarathi was launched in November 2010 and currently responds to 3,000 calls per day.
Technology-driven health helpline
The Health Information Helpline is staffed by specially trained paramedics, counselors, and doctors who are supported by pre-formatted algorithms and disease summaries to provide standardized advice and information across all calls.
The Health Information Helpline provides the following services:
- ¤ Medical advice
- ¤ Counseling services
- ¤ Health directory information
- ¤ A platform to report service complaints and epidemics.
Impact Health Information Helpline.
- ¤ HMRI Health Information Helpline has received over 50 million beneficiaries, since its inception in 2007
- ¤ 41.85% of these beneficiaries have been provided with medical advice.
- ¤ Over 2 million people have been given medical and health advice.
- ¤ It is estimated that more than 13 million outpatient visits have been averted and around 0.25 million doctor days have been saved.